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My Whirlpool Washer Won't Drain, How Do I Fix It?

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16 Answers

Liam Orr Profile
Liam Orr answered
Before trying to fix your washing machine, or tampering with it in any way, please disconnect it from the mains power source. This will prevent injury and even death, so is an important step to take before attempting to repair your washing machine. It is advisable to hire a trained professional to identify and repair the problem with your washer, in an attempt to avoid injury to you or damage to your home.

The fact that your washing isn't draining away the water could be due to the fact that there is something clogging the pump, or the draining hose which is attached to the pump. If this is the case, you must remove the draining hose from the pump in order to remove anything which could be clogging your machine - this could be a sock or other small piece of clothing, and it quite common.

If neither your pump nor your draining hose is clogged, it could be that there is a problem with the pump itself. Maybe the pump's internal impeller has broken. If this is the case, it is probably easier and safer to buy a replacement pump from a whirlpool provider, or to hire a professional to try to repair your pump.

If you washer is neither draining nor spinning, there could be a problem with your pump pulley. You can check whether or not your pump pulley is functioning by removing it from the pump and trying to rotate it with your hands. If this does not work, then your pump pulley is stuck, or "frozen" and you need to replace the pump.

If these suggestions do not apply to you, then your best bet is to get in contact with the nearest whirlpool manufacturer or service center. They should be able to advise you about what the problem is with your washer, and tell you how to solve it.
Anonymous Profile
Anonymous answered
I had the same problem. Worked on the pump and all the parts for about 2 hours and realized it had nothing to do with the pump but the lid switch. Before you check anything, make sure it is not the lid switch. The screws are hold by a plastic that may wear with time. Remove both screws from the top, take the switch out and make sure the holes where the screws go, are in perfect condition. If one of them is broken, thats it. You found your problem.
Rena Chisholm Profile
Rena Chisholm answered
Could be the timer switch is bad or the pump is bad or clogged, or one of the hose's running to or from the pump is clogged.
Can you hear the pump kicking on once the timer gets to the rinse cycle?
If so, then you may have a sock or something stuck in the drain pipe running to or from the pump or stuck in the pump. If this is the case, then you will need to manually drain the tub, take the clothes out of it, unplug the washer, lay it on its' side, (if there is no access panel on the back), and remove the pump. Take the pump to your sink and run some water through it to see if it will flow through and out the other end. If it does, then check the drain hoses to see if one of them is clogged.
You will most likely need a screwdriver and a pair of plyers.
Rena Chisholm Profile
Rena Chisholm answered
Sounds like the pump may be clogged or the hose running to or from the pump may be clogged or burnt up.
Can you hear the pump kicking on at the spin cycle?
Siphon the water out and empty the washer. Turn it on its side, (you will need a screw driver and some pliers). Remove the clamps that hold the hoses on the pump. Check to see if they are clogged. If not, then remove the pump from the washer by removing the screws. Take the pump to your kitchen sink and run water thru one end of it. If the water flows easily out the other end, then your pump is fine and it is probably the timer switch is burnt out. If this is the case, you will need to take it off and take it to an electrical supply store along with the make and model number of your washer for a replacement, but first I'd call to see what the cost of a new one is. It might be cheaper to just buy a new washer.
You can get new washers at much lower costs from scratch and dent appliance stores.
charles mason Profile
charles mason answered
It may be the pump going out, but I would first disconnect drain hose and make sure it is not plugged. Check for plugged lines. The pump how ever is used to pull water out during spin, could be a disconnected wire.while unplug I would visually check wires for disconnect or burn wires.
Anonymous Profile
Anonymous answered
Sometimes I open the door and water pours out or a couple of time the water drained from the bottom of the machine it is getting smelly and I am developing mold allergies because of this where do you suggest to start first?
Anonymous Profile
Anonymous answered
My whirlpool direct drive works it just don't pump the water out please give me instructions diagram
Anonymous Profile
Anonymous answered
Probably the reason why your washer wont drain or spin is because the lid switch is defective. You need to replace it. It is very simple.
Anonymous Profile
Anonymous answered
I had the same problem.  I emptied out all the water with a sponge the best I could.  I pressed
Cancel/Drain to get my timer reset.   I let it run until it finished.  Then I pressed the normal Wash cycle and it worked perfectly.
Anonymous Profile
Anonymous answered

I felt very foolish when I found out the reason why mine wasn't draining properly was just hat my washload was too small and used too much soap.  After the first time it happened, I tried testing it out by attempting to run more washes with only a couple of items of clothing at a time.  If I had only followed the original problem wash with larger loads and less soap, it would have returned to normal operation. Doh! Instead I paid a service person $100 bucks to explain this to me.

Anonymous Profile
Anonymous answered
The drain pump may be clogged or the drain pump motor may be going out.  Pull the bottom panel off and pull the filter out. I always start there. Be careful there will be a lot of water coming out. Use a wet/dry vac or towels.

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